Policy Pages
Create and manage essential legal policy pages to protect your business and build trust with vendors and customers.
Essential Policy Pages
These policy pages are critical for legal protection, compliance, and building trust. Zinifly provides templates to get you started, which you should customize with your attorney's guidance.
Privacy Policy
Required by law - explains data collection and usage.
- Purpose: GDPR, CCPA, and privacy law compliance
- Content: Data collected, usage, sharing, rights
- Updates: Review annually or when practices change
- Visibility: Link in footer of every page
Terms of Service
Legal agreement between you and platform users.
- Purpose: Define usage rules and limitations
- Content: Rights, obligations, dispute resolution
- Binding: Users agree upon registration/purchase
- Protection: Limits your legal liability
Refund Policy
Clear terms for refunds, cancellations, and returns.
- Purpose: Set expectations and reduce disputes
- Content: Refund timelines, conditions, process
- Transparency: Be clear about non-refundable items
- Display: Show during checkout process
Cookie Policy
Disclose cookie usage for compliance.
- Purpose: EU Cookie Law and ePrivacy Directive
- Content: Types of cookies, purpose, opt-out
- Banner: Display cookie consent banner
- Granular: Allow users to control cookie types
Shipping Policy
For marketplace products - shipping terms and conditions.
- Purpose: Set delivery expectations
- Content: Methods, costs, timelines, tracking
- Issues: Lost/damaged package procedures
- International: Customs and duties information
Prohibited Items
List items not allowed for sale or display.
- Purpose: Maintain quality and legal compliance
- Content: Specific restricted items and categories
- Enforcement: Consequences for violations
- Updates: Review as laws and regulations change
How to Create Policy Pages
Zinifly provides policy page templates that you can customize for your specific needs:
Access Policy Templates
Navigate to Website > Policy Pages and select "Create from Template" to access pre-written policy templates.
Customize Content
Replace placeholder text with your business information. Add or remove sections based on your specific practices.
Legal Review
Have an attorney review your policies before publishing. This is especially important for Privacy Policy and Terms of Service.
Publish and Link
Publish your policy pages and add links in your website footer. These should be accessible from every page.
Policy Page Best Practices
Follow these guidelines to create effective, compliant policy pages:
Clear Language
Write in plain English, avoiding legalese.
- Use simple, direct sentences
- Avoid unnecessary jargon
- Break content into short paragraphs
- Use bullet points for easy scanning
Keep Updated
Review and update policies regularly.
- Review annually at minimum
- Update when practices change
- Monitor new laws and regulations
- Display "Last Updated" date prominently
Easy to Find
Make policies accessible and visible.
- Link in website footer
- Show during registration/checkout
- Include in vendor onboarding
- Send with confirmation emails
Important: Zinifly's policy templates are provided as a starting point only and do not constitute legal advice. Always have an attorney review your policies to ensure they comply with applicable laws and adequately protect your business. Laws vary by location and industry.
Compliance Requirements by Region
Different regions have specific requirements for policy pages:
| Region/Law | Required Policies | Key Requirements |
|---|---|---|
| GDPR (EU) | Privacy Policy, Cookie Policy | Explicit consent, right to erasure, data portability |
| CCPA (California) | Privacy Policy | Right to know, delete, opt-out of data sales |
| CAN-SPAM (US) | Email/Marketing Policy | Unsubscribe option, truthful headers, physical address |
| PCI DSS | Security Policy, Payment Terms | Secure payment processing, no card data storage |
| ADA (US) | Accessibility Statement | Commitment to accessibility, contact for issues |