Account Setup
Learn how to create your Zinifly account, set up your trial, and choose the right subscription plan for your event management needs.
Creating Your Account
Getting started with Zinifly is quick and straightforward. Our registration process is designed to get you up and running in minutes while collecting the essential information needed to customize your experience.
Visit the Sign-Up Page
Navigate to zinifly.com/signup to begin your account creation. You'll see our streamlined registration form designed to minimize friction while gathering essential information.
Provide Basic Information
Enter your full name, email address, and create a secure password. Your email will serve as your primary login credential and where we'll send important account notifications.
Organization Details
Tell us about your organization or event business. This helps us customize your experience and provide relevant features and recommendations from day one.
Choose Your Subdomain
Select a unique subdomain (e.g., yourorganization.zinifly.com) that will serve as your event website address. This can be changed later if needed.
- Use a professional email: This will be your primary contact method
- Choose a memorable subdomain: Vendors and customers will use this to access your events
- Keep credentials secure: Use a strong password and consider enabling two-factor authentication later
- Verify email immediately: Check your inbox (and spam folder) for the verification email
Trial Setup
Every new Zinifly account starts with a comprehensive 14-day free trial that gives you access to all premium features without requiring payment information upfront.
14-Day Free Trial
Full access to all Zinifly features.
- Create unlimited events
- Register unlimited vendors
- Process real transactions
- Access all customization options
- Use all communication tools
- Generate reports and analytics
No Payment Required
Start your trial without entering payment details.
- No credit card needed to start
- No automatic charges
- Cancel anytime during trial
- Keep all data if you upgrade
- Export data if you don't continue
Premium Support Included
Full customer support during your trial.
- Email support within 24 hours
- Live chat during business hours
- Setup assistance available
- Training resources and tutorials
- Best practices guidance
As your trial approaches expiration, you'll receive reminders at:
- Day 10: First reminder with upgrade options
- Day 12: Second reminder with data export information
- Day 14: Final reminder on expiration day
- Post-expiration: 30-day grace period for data export
Subscription Plans
Choose the plan that best fits your event management needs. All plans include core features with varying limits and additional capabilities.
Starter Plan - $29/month
Perfect for small events and new organizers.
- Up to 3 events per month
- Up to 50 vendors total
- Up to 100 bookings per month
- Basic customization options
- Email support
- Standard payment processing
- Basic reporting
Professional - $79/month
Ideal for growing event businesses.
- Up to 10 events per month
- Up to 200 vendors total
- Unlimited bookings
- Advanced customization
- Priority email + chat support
- Advanced payment features
- Comprehensive reporting
- API access
Enterprise - $199/month
For large-scale event operations.
- Unlimited events
- Unlimited vendors
- Unlimited bookings
- White-label customization
- Dedicated account manager
- Custom integrations
- Advanced analytics
- Phone support
- Annual Billing: Save 15% when you pay yearly
- Non-profit Discount: 25% off for registered non-profit organizations
- Education Discount: 20% off for educational institutions
- Multi-year Commitment: Additional savings for 2+ year commitments
Payment Setup
When you're ready to upgrade from your trial, setting up billing is straightforward and secure. We accept multiple payment methods and provide flexible billing options.
Choose Your Plan
Select the subscription plan that best fits your needs. You can always upgrade or downgrade later as your requirements change.
Enter Payment Information
Provide your billing details using our secure payment form. We accept major credit cards and support international billing addresses.
Review and Confirm
Review your plan selection, billing cycle, and total costs. Confirm your subscription to activate your paid account.
Account Activation
Your account is immediately upgraded with access to all plan features. You'll receive a confirmation email with your subscription details.
Account Verification
To ensure platform security and enable full functionality, some account features require verification steps that help protect both you and your vendors.
To process payments, you'll need to complete Square account verification:
- Business Information: Legal business name, address, and tax ID
- Bank Account: US bank account for fund deposits
- Identity Verification: Government-issued ID for account owners
- Processing Time: 1-2 business days for approval
First Steps After Setup
Once your account is created and verified, these essential first steps will help you get the most out of your Zinifly experience.
Complete Initial Configuration
Set up your basic account settings and preferences.
- Configure time zone and regional settings
- Set up organization profile and branding
- Configure notification preferences
- Set up team members and roles
Create Your First Event
Set up a test event to familiarize yourself with the platform.
- Define event details and logistics
- Create venue layouts and spaces
- Set pricing and availability
- Test the booking process
Set Up Vendor Management
Configure vendor registration and approval processes.
- Design vendor application forms
- Set up approval workflows
- Create vendor categories
- Define requirements and documentation
Take advantage of these resources to accelerate your learning:
- Video Tutorials: Step-by-step walkthrough videos for common tasks
- Knowledge Base: Comprehensive documentation for all features
- Webinar Training: Live training sessions every Tuesday at 2 PM EST
- Community Forum: Connect with other Zinifly users and share best practices
- Setup Assistance: One-on-one setup help available during business hours
Common Setup Issues
If you encounter any issues during account setup, these solutions address the most common problems new users experience.
Email Not Received
Solutions:
- Check spam/junk folder for the verification email
- Add [email protected] to your safe senders list
- Wait 15 minutes and check again (emails can be delayed)
- Resend verification email from your account dashboard
- Contact support if still not received after 1 hour
Payment Issues
Common solutions:
- Verify card details and expiration date
- Ensure billing address matches bank records
- Contact your bank about potential fraud holds
- Try a different payment method
- Contact support for payment assistance
If these solutions don't resolve your issue:
- Email Support: [email protected] (response within 4 hours)
- Live Chat: Available 9 AM - 5 PM EST, Monday-Friday
- Phone Support: Enterprise customers can call (555) 123-ZINI
- Help Center: Additional troubleshooting articles and FAQs